Freshness Guarantee — Om Spice & Grocery

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Our Freshness & Quality Guarantee

We're committed to delivering grocery products that are fresh, authentic, and exactly as described. If something isn't right, we'll make it right — no hassle.

The Om Spice Promise

Every product that leaves our warehouse has been checked for quality and freshness. If your order arrives damaged, expired, or incorrect — contact us within 7 days and we'll send a replacement or issue a full refund. No questions asked.

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Quality Checked

Every batch of products is inspected for quality, correct labelling, and shelf life before dispatch.

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Safe Packaging

Orders are carefully packed to prevent damage, leaks, or breakage during transit — especially for spices and liquids.

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Easy Returns

Not happy? Contact us within 7 days of delivery. We'll arrange a free return or replacement — whichever you prefer.

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Real Support

Talk to a real person. Call us on 07 3158 3044 or email us — we respond fast.

What We Guarantee

Best-before dates clearly met

We never ship products that are close to or past their best-before date. You'll receive products with ample shelf life remaining.

Authentic, genuine products only

All products are sourced from verified suppliers and authorised distributors. No imitations, no substitutions without your knowledge.

Proper storage and handling

Spices, dried goods, and perishables are stored at the correct conditions in our Brisbane warehouse before being shipped to you.

Tamper-proof sealed packaging

We only dispatch products in sealed, manufacturer-original packaging. If any seal is broken on arrival, let us know immediately.

Full refund if we get it wrong

Sent the wrong item? Product arrived damaged? You won't be out of pocket. We cover the cost — period.

How to Claim a Return or Refund

  1. Contact us within 7 days of receiving your order.
  2. Email us at [email protected] or call 07 3158 3044 with your order number and a photo of the issue.
  3. We'll assess your claim and respond within 1 business day.
  4. We'll arrange a replacement dispatch or process your refund within 3–5 business days.

Lowest Price Guarantee

Found the same product cheaper at another Australian retailer? Let us know and we'll match the price. We believe quality groceries shouldn't cost more just because they're authentic.

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Get your groceries delivered to your doorstep with OM Grocery app. We offer a wide range of global products including spices, seasonal vegetables, and frozen seafood. Enjoy hassle-free shopping with real-time order tracking and convenient delivery options.

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Extras

8/521, Beams Road, Carseldine, 4018, Brisbane, Australia

07 3158 3044 / 0430562316

[email protected]

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